For returned items, you must first contact a Customer Service
Representative to receive shipping instructions and a Return
Merchandise Authorization (RMA) number. If you do not obtain an RMA
number before returning merchandise, we cannot guarantee that your
return will be handled in a timely manner.
If you do need to
return an item, please contact Customer Service via telephone or email
and we guarantee your return will be processed within 5 business days
from the date of receipt back at Garrett Container Systems. In most
cases, returns are subject to a 15% re-stocking fee, which will be
assessed by the Customer Service Representative who processes your
return. If the return was an error on our part, we will immediately
replace the item at no cost to you.
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