How do I return an item?
Garrett Container Systems (GCS) is committed to providing you with quality products. If for some reason a product you have received does not meet published expectations, within 30 days of receipt, call us at 800-582-2540 and request a Return Authorization Number (RMA) and direct mailing address.
New and unused products should be returned within 45 days of receipt. Returns or canceled orders are subject to a 15% restocking fee. Please do not return the following products: clearance items; special made to order items; containers; items that have been worn, washed, soiled or bear any evidence of having been used because we cannot offer a refund or credit.
Your order should be returned in its original packaging with the return form included with your packing slip, and a brief description of the reason for the return. Keep the original invoice for your records. GCS will exchange or credit your original form of payment at time of receipt of returned items, less original shipping fees.
Please allow 5-7 business days from receipt of your return to process a credit refund or exchange. GCS reserves the right to inspect, repair and/or replace items being returned as damaged or defective.